After your order is complete, an order confirmation email will be sent to your registered email address.
Please set your domain to receive emails from [info@san-official.com].
If you do not receive an email, please register the above address and contact us using the inquiry form.

Please note that we do not accept order cancellations, returns, or exchanges due to customer convenience.

[sAn]
Gift wrapping is available for ¥220 (tax included) per item.
Please check "Add gift wrapping" along with the product, then add it to your cart and complete your purchase.

A "Print Receipt" or "Download Receipt" button will appear in your order confirmation email, from which you can issue it.

In Korea, according to Korean customs law, a Personal Customs Clearance Code (PCCC) is generally required when an individual imports goods from overseas.

① Obtain a code
【1】Access UNIPASS (Korea Customs Service)
https://unipass.customs.go.kr/csp/persIndex.do
【2】Click "Issue Application"
【3】Enter your name, date of birth, mobile phone number, etc., and apply
【4】After the application is complete, "P + 12 digits" will be issued.

② Enter when purchasing on Shopify
Please enter the obtained PCCC in the "【Additional Information】Personal Customs Code" field displayed at checkout.

※Important points
・For customs clearance in Korea, please register with the recipient's own information.
・The acquisition fee is free.

We will ship within approximately 7 business days after confirming your payment.
However, for periods around long holidays such as New Year's and summer holidays, delivery will be in accordance with the provided guidance.

If your total purchase amount is ¥5,000 (tax included) or more, or if the total amount after applying a coupon is ¥5,000 (tax included) or more, shipping will be free.

(For free shipping, the delivery method will be at our discretion.)

・For purchases under ¥5,000 (tax included)
Yu-Packet delivery: ¥360 nationwide
Yu-Pack delivery: Hokkaido/Okinawa ¥1,200, other areas nationwide ¥650

・For international shipping
Shipping fees apply even for purchases of ¥5,000 (tax included) or more.

International shipping does not apply to free shipping.

【Asia】
Taiwan, China, Hong Kong, South Korea: ¥1,500-
Thailand: ¥2,000-

【Oceania & North America】
Australia, Canada: ¥3,200-

【United States】
United States: ¥4,000-

We accept credit card payments, PayPay, PayPal, and Alipay.

【About Credit Card Payments】
Accepted credit cards are VISA / MASTER / JCB / AMEX / Diners / DISCOVER.

[sAn]
Wipe the surface with a soft cloth to remove dirt.
For stubborn spots, wipe with a water-dampened cloth, then completely dry with a soft, dry cloth.
Acrylic is sensitive to alcohol; high concentrations of alcohol can cause clouding or cracking, so please avoid using it.
Please note that moisture on metal parts can cause discoloration.

[nuEve]
For chokers, gently wipe with a soft cloth after use to prevent deterioration from sweat and moisture.
For silicone rubber, the rubber part will stretch and become more pliable with use. If you notice this, place the hair tie on a towel or similar surface and warm it evenly with a hairdryer.

At sAn and nuEve, we offer maintenance services to ensure your items last for a long time.
Please contact us via the inquiry form first to discuss if maintenance is possible.

By resetting your password below, you will be able to smoothly use the new site.
Click here to reset your password

If you are unable to transfer your account using the method above, please check your spam or promotions folder.
If you still cannot find the email, please try the methods described on the following page:
Request for Account Transfer Registration

【Important Notes】
With this renewal's member registration transfer, only member information and points are transferred; past purchase history is not transferred.

【Contact Us】
If you have any questions, please feel free to contact us below:
Inquiry Form

For any questions regarding products or purchases, please feel free to contact us via the inquiry form.